Cyble values the work done by security experts and supports a coordinated approach to improve, in a responsible manner, the security of our products and services. We are dedicated to working with the security research community to investigate, reproduce, and where practical, address legitimate reported vulnerabilities..
This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to Cyble (the "Organization"). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.
We value those who take the time and effort to report security vulnerabilities according to this policy. We do not offer any monetary rewards for vulnerability disclosures, however, reporters of qualifying vulnerabilities may be offered a unique Cyble reward. The reward shall be determined and given to the reporter solely at the discretion of Cyble based on considerations as may be deemed appropriate. Please note that mere submission by a Reporter will not automatically entitle the reporter to receive any benefits in the form of Cyble Rewards.
If you believe you have found a security vulnerability, please submit your report to us using the contact form at the bottom of the page.
After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity, and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire about the status but should only do so once every 14 days. This allows our teams to focus on the remediation.
We will let you know when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the exposure adequately.
You won't be able to disclose the vulnerability without express written consent from the Organization. If the organization approves public disclosure, we will request unified guidance from affected users. Please continue to coordinate the public release with us.